Shipping Policy

Shipping Policy

At avoleris, we understand the excitement of bringing new elegance into your kitchen. We view shipping as more than just delivering a package; it is the final step in our commitment to quality. From reinforced anti-shock packaging to our reliable logistics partners, we ensure every piece arrives at your table in pristine condition.

1. Processing with Care

  • Meticulous Preparation: Every order undergoes a secondary manual quality inspection before it leaves us. We typically require 1–3 business days for reinforced packaging to ensure that the mirror-polish of our steel and the delicate texture of our ceramics remain unharmed during transit.

  • Peak Seasons: During new collection launches or major holidays, processing times may be slightly extended. We appreciate your patience as we ensure every detail is perfect.

2. Shipping Times & Rates

We partner with premium global carriers (such as UPS, FedEx, and USPS) to provide the most stable service possible:

  • Standard Shipping: Estimated delivery within 5–12 business days.

  • Free Shipping Policy:Free shipping is available for orders over $49.

  • Transparent Costs: For orders below the free shipping threshold, rates are calculated automatically at checkout based on your delivery address, ensuring full transparency.

3. Track Your Journey

  • Real-Time Sync: As soon as your order leaves our warehouse, a unique Tracking Number will be sent to your email immediately.

  • Full Visibility: You can monitor your package’s "Real-Time Location" through our website or the carrier’s portal, witnessing every step of its journey to your home.

4. Our Delivery Guarantee

Kitchenware and dinnerware are delicate items. Despite our professional-grade protective packaging, rare accidents can happen during long-distance transit.

  • The avoleris Promise: If your product arrives damaged or missing a component, please contact us within 48 hours. We will arrange a free replacement immediately at no extra cost to you. Your absolute satisfaction is our only standard.

5. Important Notes

  • Address Verification: Please double-check your shipping address at checkout. We are unable to reroute packages once they have been dispatched.

  • P.O. Boxes: Some larger kitchen tools may not be deliverable to P.O. Boxes; we recommend using a residential or business address for the smoothest delivery.

Contact Our Logistics Team

If you have any questions regarding your shipping status or require expedited handling, please reach out to our support team:

  • Email: service@avoleris.com

  • Phone: (+1) 857-220-9077

  • Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)

avoleris —— Every expectation, delivered with excellence.